ESM. Get your passport and buckle up.
Ready to go on a 4-stop journey with us? It’s time to board your Enterprise Service Management flight. We will give you the full ESM 101 rundown, show you how to scale into the new reality and finish up with a full blown customer-centric and digitised Global Business Services department. Sit back and enjoy the flight.
Let’s begin
What is Enterprise Service Management?
Simply put, Enterprise Service Management (ESM) is a strategic approach based on using IT Service Management principles and modules in other areas of your organisation. Imagine being able to extend the efficiency and perks of your ITSM solution throughout the whole company.
See how our Partner – ServiceNow explains it:
ESM is a strategic approach to improving business operations and outcomes for end users and employees which involves people, process and technology transformation. It applies service management principles and technologies across the whole enterprise to improve performance, measurability, effectiveness, responsiveness, efficiency and to drive digital transformation.
How does the ServiceNow fit into this? With the Now Platform you can solve your ESM pain points easily
Real-time transparency
Make sure you are not losing any data due to lack of visibility.
Work automation
Don’t waste any more time of your teams on manual tasks and benefit from the power of automation.
Streamlined communication
Give your communication channels a proper direction and avoid back & forward communication.
Save time
Save time on automating everyday tasks, creating reports and limiting manual processes.
Boost productivity
Give your teams the right tool to boost their productivity and deliver the best services.
Great experience
Ensure the best experience for all your stakeholders with one platform.
Success with ServiceNow: How Devoteam helped GlobalConnect work as one company
The snapshot The challenge GlobalConnect, established in 1997, is a…
Saudi Arabian MoJ standardizes and enhances service delivery
The snapshot The challenge The Ministry of Justice (MoJ) is…
Nye Veier reimagines land acquisition with a unique low-code app
The snapshot The challenge Nye Veier is one of the…
Votorantim Cimentos chooses Devoteam to implement ServiceNow
About the client Votorantim Cimentos, founded in 1933, is a…
Bachem discovers the power of low-code with Devoteam
The challenge Bachem is a Swiss industry leader in the…
Ministry of HRSD reaps the benefits of efficient service management
The snapshot The challenge When the Ministry of Human Resources…
Copenhagen Airports optimizes the IT infrastructure with ServiceNow Discovery
The snapshot The challenge Copenhagen Airport, commonly referred to as…
Asahi Europe & International takes their automation to the next level with ServiceNow ITSM Pro
The challenge As one of the largest players in the…
Instant clarity at key moments: Activu enters a new era of integrating IT & Security Operations Centers with ServiceNow
Going beyond: connecting Activu’s tech with ServiceNow.
About us Who are we?
Devoteam has supported more than 1,000 clients on their workflow implementation journey. Here’s how you can benefit from our technical expertise, agile approach and creative vision.
Your award-winning partner
With 25 years of service management expertise, we’ll streamline your strategic evolution in innovative and exciting ways. And you’ll always receive the best bespoke solutions from our team of hundreds of experts across 18 countries – we’ve supported thousands of clients across EMEA and beyond. With a firm focus on customer-centric design, our management consultants always work in synergy with our delivery experts to drive holistic transformation – so every element of your enterprise is aimed towards excellence. Your full ServiceNow platform coverage and expertise is backed by the collective brainpower of our International Centres of Excellence (ICE) in Toulouse and Prague – as well as our status as ServiceNow Elite Partner and Global IT Workflow Partner of the Year 2021. With an award-winning partner by your side, there’s no limit to what you can achieve.
Do you feel like the ServiceNow ESM module is the right tool for your team?
We think so too! Nevertheless, we remember that every company is different and has different expectations, resources and needs.
That’s why at Devoteam you will get a solution designed specifically for your needs. We will be with you every step of the way, guiding and advising you on your digital journey, to make sure you succeed long-term.
Get a tailor-made advice from Ahmad
