Last Edited: 21 December, 2020
This page tells you everything you need to know about how the Devoteam Group and/or its affiliates, subsidiaries and newly acquired companies (“Devoteam”; “we”, “us”, “our”) protect the personal data we process as well as the rights you have with regard to such processing.
In addition, the Devoteam Group implements an internal policy relating to the protection of personal data that incorporates the principles resulting from the legal framework described above: explicit and legitimate purpose of processing activities, relevance and proportionality of the data collected, limited data retention period, data security and confidentiality, respect of the rights of the data subjects.
1.2. Who we are
These policies are applicable to the Devoteam Group and/or its affiliates, subsidiaries and newly acquired companies.
Our registered Devoteam S.A. office is located at 73 Rue Anatole France 92300 Levallois-Perret, France; with company registration number FR21402968655.
1.3. Our Services & Content
Devoteam offers an array of online information, services, promotions, content and events at different platforms (for example our website, webshop, landing pages, blog, emails, etc.). We want to offer you these (from now on called ‘Services’) in an as much personalised way as possible to inform you, help you, or create engagement with you. The Services may contain -personalised- content and promotions. By collecting and using your personal data, we want to get to know you better and tailor your chosen Services better to your personal preferences.
If we refer to our ‘Content’ we mean all text, visuals, video & audio material and all other content that we offer you, be it interactive or not. Our content can also contain content that is property and under control of third parties, but which we may make accessible to you.
1.4. Contact & company Info
- Email: firstname.lastname@example.org
- Post: by sending a letter to the attention of the Data Protection Officer at the following address: Devoteam, 73 Rue Anatole France, 92300 Levallois-Perret – France
How we collect your personal data
2.1. Which data we collect
Personal data that can be collected by us may include:
- (without registration) your IP address
- After registration for our marketing or blog subscription, or after registration for any other type of Service or content through a form on our website(s): your email address, full name, job title, country, company, phone number, other relevant information
- Via cookies: tracking of your usage of our website whenever you interact with our website(s) and/or Service(s), including the following information:
- when you visit our website or webstore
- what pages you visit
- your clicks on the pages
- your downloads on our site
- what language preference you have
- your IP address
- device type
- system and performance information
- browser type
- referral information: If you arrive at our website from an external source, we record information about the website that referred you to us by analytic cookies
- Via the performance of a contract as our customer: invoicing data
2.2. How your data is collected
Your personal data is or can be collected in several ways, more specifically via:
- Server logs when you visit our website(s)
- Collection of Cookies that might register some personal data (see below)
- Registration for an event, webinar, blog updates subscription, marketing information or newsletter subscription, downloadable guide or e-book, or any other content on our website(s)
- Filling in a form on our website(s), for example when you fill in our contact form or on our LinkedIn page/LinkedIn event
- An interaction with our sales or marketing team
- Asking a question to our support team
Cookies are small pieces of information stored by your browser on your computer’s hard drive. We might also log and track commercial and marketing emails by using cookies, to be able to follow-up better later.
You can delete cookies if you wish; while certain cookies are necessary for viewing and navigating our website, most of the pages will be still accessible without cookies.
Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies. For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website, in order to enhance the experience of the visitors to our website.
This software does not enable us to collect any personal data. In addition, in order to understand how our customers interact with the emails and the content that we send, we use software that allows us to know if the emails we send are opened or if the content of our emails is displayed in text or html form. We’ll also be able to see which content you downloaded from our website or emails and how you interacted with it.
Goal of our processing of your personal data & how we use your personal data
You’re not obliged to share your personal data with us, but understand that we can’t provide certain Services and content when you refuse the processing of your personal data by us.
Devoteam Group uses your personal data for the following purposes.
3.1. Provide, improve and develop our services & content
We are able to deliver, improve and develop our services and personalise content by collecting and using your information. We use your data to understand how you use and interact with our Services and the things you’re interested in on and off our Services.
We also use your information to provide personalised content to you. For example: we might write personalised information on a particular solutions page that is more relevant to you, if we know that you’re interested in a specific topic based on the pages you viewed before.
3.2. Communicate with you
We use your data to communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
3.3. Direct Marketing
We use your data to send you marketing communications via email or via phone, only on the legal basis of your consent to do so through an opt-in. You can always unsubscribe for these communications by updating your communications preferences.
3.4. Show and measure ads and Services
We use the information we have about you to improve our advertising and measurement systems so we can show you relevant ads on and off our Services. We also measure the effectiveness and reach of these ads.
3.5. Website Analytics Tools
This allows us to analyse how users interact with and utilise our website, which enables us to provide a better experience and offer more relevant services and content on our website(s) and through our marketing and communications channels. The legal basis for this use of your data is the legitimate interest of Devoteam to constantly monitor and improve its Services and content.
3.6. Delivering our Services & performing a contract
We use your personal data for the delivery and invoicing of our services and solutions that are requested by you or your organisation.
3.7. How we use the information from our customers
Personal information of our customers is processed to enable the execution of an agreement/contract and the provision of our services and solutions. We also use personalised marketing to make our customer’s browsing experience better, to offer customers personalised content & advertising that fits their interests. We also may send our customers relevant information by email or other means.
Customers can always opt out from direct marketing. We provide opt out options in all direct marketing emails. If you do not wish to see personalised marketing content on the web related to our Services, you can clear the cookies in your browser settings.
Information we share with third parties and partners
We will never sell, rent or make commercially available your personal data to third parties or partners, without you explicitly giving consent for us to do this. We only share your personal data with our third party data controllers, often in a semi anonymised way.
In specific cases and only when you agreed that we can do so, with other partners. This is for example the case when you register for Services like an event or content that we are organising or putting together with partners like Google or others.
We work with some third party companies and data controllers who help us provide and improve our Services or from whom we use advertising or related products, which makes it possible to operate our companies.
Here are the types of third parties and partners we can share information with about you:
- Internal Devoteam employees. Devoteam employees may have access to your personal data via our CRM, with a goal to process the information and offer you our Services and/or content.
- Website & Email Analytics Services. We use the following third party service providers to measure and analyse our website traffic and usage, as well as to track and analyse emails.
- Google Analytics & Google Search Console
- Google may provide this information to third parties if Google is legally obliged to do so, or as these third parties process the information on behalf of Google. Devoteam has no influence on this.
- Salesforce (& Pardot)
- Google Analytics & Google Search Console
- Advertising, Measurement and Ad Analytics Services. We want our advertising to be as relevant and interesting to you as the other information you find on our Services and Content. That’s why we may use some of the information we collect about you, sometimes semi anonymised, to show you relevant ads on advertising platforms. More specifically, we use the following advertising partners:
- Google Ads (including Google Search Ads, Google Display Ads & Youtube Ads)
- Facebook (& Instagram) Ads
- LinkedIn Ads, LinkedIn gen forms & LinkedIn Events
- Salesforce (& Pardot)
- Webinar platform: GoToWebinar
Duration of the processing
Your personal data are kept and processed by us for a period of time that is necessary in function of the goals of the processing, and/or in function of the contractual relationship between Devoteam and you. As a matter of principle, it is kept for the duration of the business relationship that is established between you or your company and Devoteam. In any case, your data will be kept in accordance with the specific records management and retention policies and procedures we follow, in line with the recommendations of the competent data protection authorities
We would like to remind you of the following rights concerning your personal data and how we process this information, in accordance with the GDPR laws in vigour in Europe.
Right of access
You have at all times the right to access and see your personal data, free of charge.
Right of correction, deletion and limitation
You have at all times the liberty to share or don’t share your personal data with Devoteam. You can request a correction, modification, completion or deletion of your personal information at all times.
Right of resistance
You can always resist the processing of your personal data for legitimate reasons or for the goal of direct marketing.
Right of transfer
You have the right to request a copy of your personal data in a structured format and/or to transfer your personal data to other responsible parties.
Right of withdrawal of consent
When the processing of your personal data is based on your given consent, you have at all times the right to withdraw that consent.
Right to complain to a supervisory authority
If you find that our processing of your personal information infringes data protection laws, you have a legal right to file a complaint with a supervisory authority responsible for data protection. You address a complaint in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
For Belgium, you can address your complaint to the Authority for the protection of personal data (Privacy Commission), Drukpersstraat 35, 1000 Brussel (email@example.com), https://www.privacycommission.be/nl/contact.
How can I manage or delete information about me?
7.1. Editing, deleting, or exercising your data rights
We store your personal data for as long as it is necessary to provide products and services to you. You can ask us to edit or delete your account or any other personal information, or to exercise any other of your rights, at any time and without motivation by requesting this at firstname.lastname@example.org or via post at our company address: Devoteam, 73 Rue Anatole France 92300 Levallois-Perret, France.
Below you can find more information about other ways in which you can manage how we process your personal data.
7.2. Unsubscribing from marketing emails
When you opted in for marketing communications, you may receive direct marketing emails from us. At the moment we have several types of marketing emails, like for example monthly blog update emails, marketing information or customer update emails; each of which require a separate opt-in. We will only send you emails for the subscription type you explicitly opted in to.
At the bottom of any marketing email we send, you will find a link to your email preferences page where you can easily opt out of certain or all email communications from Devoteam. You can also request to unsubscribe via email@example.com. You may unsubscribe from these communications at any time and without any motivation.
7.3. Sales emails
Based on a previous interaction with us, our content or our partners, or based on your business profile and interests; a Devoteam sales representative may reach out to you by email informing you about our services or content. If you don’t want to receive this type of emails from our sales reps, you can: update your email preferences by using the link that is included at the bottom of this email. If that is not the case, you can simply reply to the sender stating that you no longer wish to receive emails from Devoteam and we will not contact you again.
Devoteam takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. We have the technical and organisational measures in place to protect your personal data. Our website(s) use(s) a reliable SSL Certificate to ensure that personal data are well secured.
How to contact Devoteam with questions