ServiceNow ITSM vs. CSM – Which one to choose and why?

Do you utilize the ServiceNow platform for enterprise’s IT operations and wondering how to expand its potential? Imagine you deliver the same service excellence to your external customers as to your employees – both with one solution. 

Learn how to simplify and consolidate Customer Journey

Join our speaker, Petr Smejkal, Solution Architect, and Customer Service Management Expert Lead at Devoteam, for our webinar: ServiceNow ITSM vs. CSM – which one to choose and why? You’ll discover both ServiceNow ITSM vs. CSM solutions, compared and reflected towards a business strategy perspective. 30 minutes of expert guidance saving you a lot of research time and bringing all the important features for the decision making to the table. 

ITSM vs. CSM Webinar Agenda

Duration: 30 min

  • Introduction – Meet and greet our speaker
  • ITSM vs. CSM – Overview and comparison in relation to your business goals
  • Questions and Answers – Ask us anything

During this webinar you’ll learn about:

  • Comparison between the ServiceNow ITSM and CSM modules
  • Which aspects take into account when considering CSM implementation to maximize the ServiceNow platform value within one enterprise