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Mar
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Feb

febrero 28, 2023 - 11:00 am to 11:45 am UTC-6

ServiceNow ITSM Pro: Performance Analytics (In Spanish Mexico)

IT service management (ITSM) is quickly becoming the forefront of digital transformation. Organisations have always relied on IT services for conducting day-to-day operations, but ITSM is now being challenged to create, adjust, and deliver IT services faster than the speed of business. Transparent, real-time visibility into service performance enables IT to proactively solve problems and accelerate the business forward.

Let’s make it easier for you with Performance Analytics – join us for the 45-minute run-through of the ITSM Pro feature you just can’t work without. We will show you how to:

  1. Anticipate trends
  2. Prioritise resources
  3. Drive automation and self-service
  4. Guide continual service improvement
  5. Act with confidence

With over 250 predefined, best practice KPIs and out-of-the-box dashboards for monitoring IT service management processes, Performance Analytics will help you to deliver IT services at the speed of business. 

And if you want to learn more in-depth about other ITSM Pro features, check our other webinars:

Speakers

Victor Ramírez

Delivery Manager & Certified Instructor Devoteam México

Con +8 años de experiencia en TI-ITIL, +4 años con ServiceNow, +5 implementaciones en ServiceNow JavaScript, Agile, Scrum, Integraciones, ITSM, APM y certificado como Computer Engineer/CSA, CIS ITSM, Agile 2.0

Griselda Ramos

Bussinees Analyst & Technical Consultant Devoteam México

+6 años de experiencia en TI-ITIL +1 año con ServiceNow y desarrollador de JavaScript ServiceNow Certified System Administrat

Gabriel Durán

Senior Technical Consultant Devoteam México

+1 año con ServiceNow Desarrollador de JavaScript y desarrollador web ServiceNow Certified System Administrator, Certified Implementation Specialist – Event Management

febrero 28, 2023 - 11:00 am to 11:45 am UTC-6

ServiceNow ITSM Pro: Performance Analytics (In Spanish Mexico)