Are service disruptions impacting your business? Struggling to bridge the gap between IT operations and service management? Curious about the power of Generative AI? Join us for a focused workshop designed to empower your team to deliver seamless service experiences through the latest innovations in ServiceNow and GenAI.
In this workshop, you’ll learn how to:
- Discover the Cloud’s impact: Understand how cloud adoption is transforming service operations and uncover new opportunities for efficiency.
- Quantify business impacts: Measure the true cost of service disruptions and gain insights to drive strategic decision-making.
- Connect Operations & Service Management: Break down silos and foster collaboration between teams for faster issue resolution.
- Discover GenAI for Service Excellence: Explore how Generative AI can revolutionise incident resolution, knowledge management, and self-service capabilities.
- Real-world success: Hear from a leading European ferry operator on their implementation of NowAssist and the benefits they’ve achieved.
Agenda
9:00
15 min
Introduction
9:15
60 min
Building a foundation for Service Excellence
10:15
30 min
Coffee break & networking
10:45
60 min
GenAI and real-world success with NowAssist
11:45
15 min
