Your challenge. Meeting your service challenges with standardised excellence.
Low digital adoption means you’re not leveraging the technology that can help you excel, so ESM improves automation and supercharges workflow efficiency in every department. With an intuitive, integrated portal you’ll optimise productivity, processes and user request resolutions – making your customers and employees much happier.
How we do it
Focus more on your core business
Treat employees and customers like valued consumers by converting workflows to standardised managed services. Focus on what really matters.
Enhance performance by working smarter
Work towards common goals with a collaborative platform. Automate repetitive tasks and smooth workflows to free up your teams for peak performance.
Maximise productivity with one source of truth
Smash silos and build a single, integrated record system. Maximise productivity with a clear data and operations vision.
Scale your operations sustainably
Eliminate friction with end-to-end digital services that work across your departments. Exceed customer expectations and enhance efficiency.
ESM – get your passport and buckle up
Make sure you reach the full potential of the platform and learn more about ServiceNow Enterprise Service Management capabilities from the experts.
Talk to our expert
Amged Bekhet
ESM Workflows Lead
Devoteam N Platform Middle East
Customer stories Join a growing list of happy companies.
Husqvarna ‘meets customers in their gardens’ with ServiceNow FSM
The snapshot The challenge Husqvarna is one of Sweden’s most…
Coca-Cola HBC gains visibility into its entire project universe
The snapshot The challenge Coca-Cola HBC is a key strategic…
The power of partnership: How Topdanmark improved risk management with ServiceNow IRM and Devoteam
The snapshot The challenge Topdanmark, Denmark’s third-largest non-life insurance company,…
Unlocking value through UX with The City of Copenhagen and ServiceNow
The snapshot The challenge As one of Denmark’s largest employers…
How ServiceNow brought digital transformation to STIB-MIVB
The snapshot The challenge As one of Belgium’s largest employers…
Success with ServiceNow: How Devoteam helped GlobalConnect work as one company
The snapshot The challenge GlobalConnect, established in 1997, is a…
Saudi Arabian MoJ standardizes and enhances service delivery
The snapshot The challenge The Ministry of Justice (MoJ) is…
Nye Veier reimagines land acquisition with a unique low-code app
The snapshot The challenge Nye Veier is one of the…
Votorantim Cimentos Europa, Asia & Africa maximises value with IT
About the client Votorantim Cimentos is one of the world’s…
Insights & Events. The digital world is moving fast. Keep up to date with the latest news and insights.
May 15, 2024
Why do ServiceNow CMDBs fail?
A properly built CMDB in ServiceNow is key to maintaining…
Read more
