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Drive organization-wide change with ESM

Enterprise Service Management (ESM) applies digital management best practices across your organization. Embrace change with every department growing together.

ServiceNow Partner Elite
ServiceNow Authorized Training Partner
2021 Global Partner - Award Winner - ServiceNow
2021 EMEA Partner - Award Winner - ServiceNow
2020 Regional Partner - Award Winner - ServiceNow
Enterprise Service Management (ESM) workflows - ServiceNow
Enterprise Service Management (ESM) workflows - ServiceNow
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Your challenge. Meeting your service challenges with standardized excellence.

Low digital adoption means you’re not leveraging the technology that can help you excel, so ESM improves automation and supercharges workflow efficiency in every department. With an intuitive, integrated portal you’ll optimize productivity, processes and user request resolutions – making your customers and employees much happier.

Start today

How we do it

Focus more on your core business

Treat employees and customers like valued consumers by converting workflows to standardized managed services. Focus on what really matters.

Enhance performance by working smarter

Work towards common goals with a collaborative platform. Automate repetitive tasks and smooth workflows to free up your teams for peak performance.

Maximize productivity with one source of truth

Smash silos and build a single, integrated record system. Maximize productivity with a clear data and operations vision.

Scale your operations sustainably

Eliminate friction with end-to-end digital services that work across your departments. Exceed customer expectations and enhance efficiency.

Talk to our expert

Ahmad AlOmari, Devoteam

Ahmad Al-Omari

ESM Workflows Lead

Devoteam N Platform Middle East

Customer stories Join a growing list of happy companies.

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Insights & Events. The digital world is moving fast. Keep up to date with the latest news and insights.

Webinar on demand

Workflow Predictions 2023

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News

January 9, 2023

6 Workflow Predictions for 2023

2023 is already here and you should know what to…

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News

December 30, 2022

Top Content by Devoteam N Platform in 2022

As we’re kicking off the new year 2023, let’s have…

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December 20, 2022

Devoteam N Platform expands its EMEA operations, yet again

It’s been a busy year for our ServiceNow business teams! …

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November 7, 2022

Accelerating ESG initiatives with the help of ServiceNow

Some years ago, only a few companies were truly making…

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July 7, 2022

Organisational Change Management makes ServiceNow ROI even better

ServiceNow is an excellent tool to streamline processes and increase…

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July 1, 2022

2022 Workflow Predictions – how are we doing?

We are halfway through the year, so what better time…

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June 15, 2022

Market analysis: What is stopping your GBS/Shared Service success?

Devoteam N Platform examines what the key barriers are, that…

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June 2, 2022

Digital transformation is here! Are your workflows ready?

The digital transformation we’ve been talking about for years has…

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April 4, 2022

Big Quit or talent shortage? The battle remains the same: how to attract and retain employees?

The Big Quit, or the “Big Resignation”, refers to the phenomenon that appeared in the United States following the Covid-19 crisis and which saw millions of Americans resigning, overnight, from their jobs. In November 2021, this represents more than 4 million Americans, a record in a country where the labor market is much more flexible than in France and is familiar with this type of event, but never on such a large scale.

#hr#ServiceNow
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Join us. We believe in investing greatly in our talents.
If you have a passion for improving customer experience through tech, and a drive to create better change with holistic solutions, get in touch.