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Drive organization-wide change with ESM

Enterprise Service Management (ESM) applies digital management best practices across your organisation. Embrace change with every department growing together.

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2020 Regional Partner - Award Winner - ServiceNow
Enterprise Service Management (ESM) workflows - ServiceNow
Enterprise Service Management (ESM) workflows - ServiceNow
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Your challenge. Meeting your service challenges with standardized excellence.

Low digital adoption means you’re not leveraging the technology that can help you excel, so ESM improves automation and supercharges workflow efficiency in every department. With an intuitive, integrated portal you’ll optimize productivity, processes and user request resolutions – making your customers and employees much happier.

Start today

How we do it

Focus more on your core business

Treat employees and customers like valued consumers by converting workflows to standardized managed services. Focus on what really matters.

Enhance performance by working smarter

Work towards common goals with a collaborative platform. Automate repetitive tasks and smooth workflows to free up your teams for peak performance.

Maximize productivity with one source of truth

Smash silos and build a single, integrated record system. Maximize productivity with a clear data and operations vision.

Scale your operations sustainably

Eliminate friction with end-to-end digital services that work across your departments. Exceed customer expectations and enhance efficiency.

ESM journey

ESM – get your passport and buckle up

Make sure you reach the full potential of the platform and learn more about ServiceNow Enterprise Service Management capabilities from the experts.

Talk to our expert

Amged Bekhet, Devoteam

Amged Bekhet

ESM Workflows Lead

Devoteam N Platform Middle East

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Join us. We believe in investing greatly in our talents.
If you have a passion for improving customer experience through tech, and a drive to create better change with holistic solutions, get in touch.