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Win and keep customers with
CSM workflows.

Your future-focused business needs loyal customers. Optimized back-end operations unlock efficiencies to enable excellent customer experiences and satisfaction.

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2021 Global Partner - Award Winner - ServiceNow
2021 EMEA Partner - Award Winner - ServiceNow
2020 Regional Partner - Award Winner - ServiceNow
Customer workflows - ServiceNow
Customer workflows - ServiceNow
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Your challenge. Maximize your customer lifetime value.

Loyal customers are your business lifeblood. For fast and fluid customer interactions, you need a single self-service portal and streamlined workflows and processes. You’ll deliver delightful customer experiences with efficiently managed location-based work and speeded-up manual customer processes.

Let’s talk

How we do it

Empower customers with a self-service portal

Reduce friction and enhance customer experiences with self-service and predictive intelligence. Build trust with transparency and automated resolutions to common requests.

Connect with your customers consistently

Be present when your customers need you. Create seamless customer experiences with consistent interactions across all channels and devices.

Speed up customer support efficiency

Foster loyalty by resolving complex customer issues quickly and amicably. Use structured workflows to help your teams to work better together.

Resolve potential problems proactively

Discover and fix issues before they affect customers, with proactive IoT and smart ops.

Manage your field services more efficiently

Increase customer satisfaction and boost productivity by optimizing field services infrastructure, installation and repairs.

Learn more about main capabilities of ServiceNow Customer workflows and how it can help you overcome challenges in the new era of Customer Service Management.


Talk to our expert

Petr Smejkal, Devoteam

Petr Smejkal

Customer Workflows Lead

Devoteam N Platform ALPS

Customer stories Join a growing list of happy companies.

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Insights & Events. The digital world is moving fast. Keep up to date with the latest news and insights.

Webinar on demand

Workflow Predictions 2024

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January 12, 2024

5 Bold Forecasts for ServiceNow Workflows in 2024

Get ready for a wild ride into the future of…

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December 21, 2023

Devoteam N Platform Embraces GenAI with ServiceNow

Recently, the Devoteam N Platform in Brussels was thrilled to…

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Webinar on demand

ServiceNow FSM Quickstart Program

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November 6, 2023

Devoteam N Platform is thriving in Italy with its ServiceNow business

Devoteam N Platform is making remarkable strides in Italy experiencing…

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October 30, 2023

Serve your customer better with the ServiceNow CSM Vancouver release

From the most recent Vancouver release notes, it’s evident that…

#CSM#ServiceNow#Vancouver release
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October 30, 2023

Successful ServiceNow Go-Live with Paradigm Brussels

We are happy to announce the successful launch of ServiceNow…

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October 26, 2023

Devoteam N Platform takes part in the Executive Briefing Center with ServiceNow

What a fantastic day for Devoteam N Platform Just a few days…

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Webinar on demand

Navigating ServiceNow Managed Shared Services with Devoteam

#Managed Services#ServiceNow
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October 20, 2023

Nurturing tomorrow’s consultants: Your path to success at Devoteam N Platform

Are you a young professional with a burning passion for…

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October 10, 2023

Exceeding expectations: Achieving our annual certification target with ServiceNow

In the dynamic world of technology, staying ahead of the…

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Join us. We believe in investing greatly in our talents.
If you have a passion for improving customer experience through tech, and a drive to create better change with holistic solutions, get in touch.