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Win and keep customers with
CSM workflows.

Your future-focused business needs loyal customers. Optimized back-end operations unlock efficiencies to enable excellent customer experiences and satisfaction.

ServiceNow Partner Elite
ServiceNow Authorized Training Partner
2021 Global Partner - Award Winner - ServiceNow
2021 EMEA Partner - Award Winner - ServiceNow
2020 Regional Partner - Award Winner - ServiceNow
Customer workflows - ServiceNow
Customer workflows - ServiceNow
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Your challenge. Maximize your customer lifetime value.

Loyal customers are your business lifeblood. For fast and fluid customer interactions, you need a single self-service portal and streamlined workflows and processes. You’ll deliver delightful customer experiences with efficiently managed location-based work and speeded-up manual customer processes.

Let’s talk

How we do it

Empower customers with a self-service portal

Reduce friction and enhance customer experiences with self-service and predictive intelligence. Build trust with transparency and automated resolutions to common requests.

Connect with your customers consistently

Be present when your customers need you. Create seamless customer experiences with consistent interactions across all channels and devices.

Speed up customer support efficiency

Foster loyalty by resolving complex customer issues quickly and amicably. Use structured workflows to help your teams to work better together.

Resolve potential problems proactively

Discover and fix issues before they affect customers, with proactive IoT and smart ops.

Manage your field services more efficiently

Increase customer satisfaction and boost productivity by optimizing field services infrastructure, installation and repairs.

Learn more about main capabilities of ServiceNow Customer workflows and how it can help you overcome challenges in the new era of Customer Service Management.

Discover

Talk to our expert

Petr Smejkal, Devoteam

Petr Smejkal

Customer Workflows Lead

Devoteam N Platform ALPS

Customer stories Join a growing list of happy companies.

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Insights & Events. The digital world is moving fast. Keep up to date with the latest news and insights.

January 13, 2023

How to succeed with ServiceNow Virtual Agent

A virtual agent, also known as a chatbot or conversational…

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Webinar on demand

Workflow Predictions 2023

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News

January 9, 2023

6 Workflow Predictions for 2023

2023 is already here and you should know what to…

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December 30, 2022

Top Content by Devoteam N Platform in 2022

As we’re kicking off the new year 2023, let’s have…

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December 20, 2022

Devoteam N Platform expands its EMEA operations, yet again

It’s been a busy year for our ServiceNow business teams! …

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November 30, 2022

Customer Service Management – enjoy the difference in 2023

As 2023 knocks on our door, we all need to…

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November 28, 2022

Unveiling the future of UX in ServiceNow

Technology moves forward every day and new products need to…

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November 7, 2022

Accelerating ESG initiatives with the help of ServiceNow

Some years ago, only a few companies were truly making…

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November 4, 2022

Devoteam Partner Elite ServiceNow

For ServiceNow, a Partner is a technological ally that adds value…

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July 7, 2022

Organisational Change Management makes ServiceNow ROI even better

ServiceNow is an excellent tool to streamline processes and increase…

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News

July 1, 2022

2022 Workflow Predictions – how are we doing?

We are halfway through the year, so what better time…

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Join us. We believe in investing greatly in our talents.
If you have a passion for improving customer experience through tech, and a drive to create better change with holistic solutions, get in touch.