Your challenge. Maximize your customer lifetime value.
Loyal customers are your business lifeblood. For fast and fluid customer interactions, you need a single self-service portal and streamlined workflows and processes. You’ll deliver delightful customer experiences with efficiently managed location-based work and speeded-up manual customer processes.
How we do it
Empower customers with a self-service portal
Reduce friction and enhance customer experiences with self-service and predictive intelligence. Build trust with transparency and automated resolutions to common requests.
Connect with your customers consistently
Be present when your customers need you. Create seamless customer experiences with consistent interactions across all channels and devices.
Speed up customer support efficiency
Foster loyalty by resolving complex customer issues quickly and amicably. Use structured workflows to help your teams to work better together.
Resolve potential problems proactively
Discover and fix issues before they affect customers, with proactive IoT and smart ops.
Manage your field services more efficiently
Increase customer satisfaction and boost productivity by optimizing field services infrastructure, installation and repairs.
Learn more about main capabilities of ServiceNow Customer workflows and how it can help you overcome challenges in the new era of Customer Service Management.
DiscoverTalk to our expert
Petr Smejkal
Customer Workflows Lead
Devoteam N Platform ALPS
Customer stories Join a growing list of happy companies.
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Unlocking value through UX with The City of Copenhagen and ServiceNow
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How ServiceNow brought digital transformation to STIB-MIVB
The snapshot The challenge As one of Belgium’s largest employers…
Success with ServiceNow: How Devoteam helped GlobalConnect work as one company
The snapshot The challenge GlobalConnect, established in 1997, is a…
Saudi Arabian MoJ standardizes and enhances service delivery
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Nye Veier reimagines land acquisition with a unique low-code app
The snapshot The challenge Nye Veier is one of the…
Votorantim Cimentos chooses Devoteam to implement ServiceNow
About the client Votorantim Cimentos, founded in 1933, is a…
Bachem discovers the power of low-code with Devoteam
The challenge Bachem is a Swiss industry leader in the…
Ministry of HRSD reaps the benefits of efficient service management
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Insights & Events. The digital world is moving fast. Keep up to date with the latest news and insights.
April 11, 2024
The Power of ServiceNow’s Washington DC Field Service Management Marketplace
For those familiar with previous ServiceNow releases, Contractor Management is…
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April 4, 2024
Enhanced visibility as the key focus of the ServiceNow Washington DC Release for CSM
The latest ServiceNow Washington DC release is here and it’s…
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October 30, 2023
Serve your customer better with the ServiceNow CSM Vancouver release
From the most recent Vancouver release notes, it’s evident that…
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