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Win and keep customers with
CSM workflows.

Your future-focused business needs loyal customers. Optimized back-end operations unlock efficiencies to enable excellent customer experiences and satisfaction.

ServiceNow Partner Elite
ServiceNow Authorized Training Partner
2021 Global Partner - Award Winner - ServiceNow
2021 EMEA Partner - Award Winner - ServiceNow
2020 Regional Partner - Award Winner - ServiceNow
Customer workflows - ServiceNow
Customer workflows - ServiceNow
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Your challenge. Maximize your customer lifetime value.

Loyal customers are your business lifeblood. For fast and fluid customer interactions, you need a single self-service portal and streamlined workflows and processes. You’ll deliver delightful customer experiences with efficiently managed location-based work and speeded-up manual customer processes.

Let’s talk

How we do it

Empower customers with a self-service portal

Reduce friction and enhance customer experiences with self-service and predictive intelligence. Build trust with transparency and automated resolutions to common requests.

Connect with your customers consistently

Be present when your customers need you. Create seamless customer experiences with consistent interactions across all channels and devices.

Speed up customer support efficiency

Foster loyalty by resolving complex customer issues quickly and amicably. Use structured workflows to help your teams to work better together.

Resolve potential problems proactively

Discover and fix issues before they affect customers, with proactive IoT and smart ops.

Manage your field services more efficiently

Increase customer satisfaction and boost productivity by optimizing field services infrastructure, installation and repairs.

Talk to us. The right time to talk about your business automation journey is right now.

Customer stories Join a growing list of happy companies.

INVERSIS chooses Devoteam to strengthen the control and reporting of their services management.

The client’s context Inversis is a Spanish leading company that…

LEVERAGING THE POWER OF SERVICENOW WITH AFIRME FINANCIAL GROUP

Context Banco Afirme is a provider of financial services based…

Transforming customer service management with ServiceNow

The challenge Our client is a global leading provider of…

Revamping Management frameworks for an enhanced customer experience using ServiceNow

The challenge A public institution in the Saudi Arabia set…

Reducing risk and enhancing security through ServiceNow GRC solution

The challenge This global HR company based in Zurich has…

Insights & Events. The digital world is moving fast. Keep up to date with the latest news and insights.

May 24, 2022

Cybersecurity – are you handling it well?

Managing cyber security risks remains an uphill battle. Threats keep…

#cybersecurity#ServiceNow
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Event

Webinar: Citizen Development – a tool for the future

Join us for this 30-minutes run-through of the recently published…

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News

May 16, 2022

Devoteam N Platform never stops growing

It has been a busy couple of months at Devoteam…

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May 10, 2022

Key IRM Updates in the ServiceNow San Diego release

Privacy Privacy and Privacy Management is not new in San…

#IRM#privacy#ServiceNow
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Event

Webinar: Our PMO story: make strategic decisions with ServiceNow…

Running a Project Management Office is efficient and easy when…

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May 3, 2022

Automate your cybersecurity and put your resources to better use with ServiceNow

Managing cyber security risks remains an uphill battle. Threats keep…

#cybersecurity#ServiceNow
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Event

Webinar: Automate your cyber security with ServiceNow

Managing cyber security risk remains an uphill battle. Threats keep…

#cybersecurity#ServiceNow
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News

May 2, 2022

Knowledge is coming to Hague and so are we!

Devoteam N Platform is ready for Knowledge in Hague next…

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News

April 29, 2022

It’s been a blooming April for Devoteam’s Service Now business

It is said that April showers bring May flowers. In…

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Webinar on demand

CMDB done right: the Devoteam way

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News

April 27, 2022

A once-in-a-lifetime opportunity for 10 rising stars

Are you at the end of your studies and ready…

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Join us. We believe in investing greatly in our talents.
If you have a passion for improving customer experience through tech, and a drive to create better change with holistic solutions, get in touch.