Your challenge. Maximize your customer lifetime value.
Loyal customers are your business lifeblood. For fast and fluid customer interactions, you need a single self-service portal and streamlined workflows and processes. You’ll deliver delightful customer experiences with efficiently managed location-based work and speeded-up manual customer processes.
How we do it
Empower customers with a self-service portal
Reduce friction and enhance customer experiences with self-service and predictive intelligence. Build trust with transparency and automated resolutions to common requests.
Connect with your customers consistently
Be present when your customers need you. Create seamless customer experiences with consistent interactions across all channels and devices.
Speed up customer support efficiency
Foster loyalty by resolving complex customer issues quickly and amicably. Use structured workflows to help your teams to work better together.
Resolve potential problems proactively
Discover and fix issues before they affect customers, with proactive IoT and smart ops.
Manage your field services more efficiently
Increase customer satisfaction and boost productivity by optimizing field services infrastructure, installation and repairs.
Learn more about main capabilities of ServiceNow Customer workflows and how it can help you overcome challenges in the new era of Customer Service Management.
DiscoverTalk to our expert
Petr Smejkal
Customer Workflows Lead
Devoteam N Platform ALPS
Customer stories Join a growing list of happy companies.
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Insights & Events. The digital world is moving fast. Keep up to date with the latest news and insights.
May 18, 2023
Kickstart Savings with Now Assist AI
ServiceNow Now Assist has just been announced at Knowledge 2023…
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April 5, 2023
How Devoteam’s Partnership with ServiceNow is Empowering Businesses in the Middle East
Introduction Digital transformation is a concept that has been gaining…
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February 28, 2023
Elevate Your Business Strategy with ServiceNow SPM Utah release
ServiceNow has recently released to the public its new Utah…
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February 27, 2023
3 key Customer Service Management updates in the ServiceNow Utah release
You can clearly see that in the latest ServiceNow release – Utah, the focus is set on enhancing the user experience thus improving the relationship with your customers. Let’s take a look at the most important updates.
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January 13, 2023
How to succeed with ServiceNow Virtual Agent
A virtual agent, also known as a chatbot or conversational…
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