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Win and keep customers with
CSM workflows.

Your future-focused business needs loyal customers. Optimised back-end operations unlock efficiencies to enable excellent customer experiences and satisfaction.

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2021 Global Partner - Award Winner - ServiceNow
2021 EMEA Partner - Award Winner - ServiceNow
2020 Regional Partner - Award Winner - ServiceNow
Customer workflows - ServiceNow
Customer workflows - ServiceNow
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Your challenge. Maximise your customer lifetime value.

Loyal customers are your business lifeblood. For fast and fluid customer interactions, you need a single self-service portal and streamlined workflows and processes. You’ll deliver delightful customer experiences with efficiently managed location-based work and speeded-up manual customer processes.

Let’s talk

How we do it

Empower customers with a self-service portal

Reduce friction and enhance customer experiences with self-service and predictive intelligence. Build trust with transparency and automated resolutions to common requests.

Connect with your customers consistently

Be present when your customers need you. Create seamless customer experiences with consistent interactions across all channels and devices.

Speed up customer support efficiency

Foster loyalty by resolving complex customer issues quickly and amicably. Use structured workflows to help your teams to work better together.

Resolve potential problems proactively

Discover and fix issues before they affect customers, with proactive IoT and smart ops.

Manage your field services more efficiently

Increase customer satisfaction and boost productivity by optimising field services infrastructure, installation and repairs.

Learn more about main capabilities of ServiceNow Customer workflows and how it can help you overcome challenges in the new era of Customer Service Management.


Talk to our expert

Petr Smejkal, Devoteam

Petr Smejkal

Customer Workflows Lead

Devoteam N Platform ALPS

Customer stories Join a growing list of happy companies.

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Insights & Events. The digital world is moving fast. Keep up to date with the latest news and insights.


June 5, 2024

ProCori (Part of Devoteam) takes home ServiceNow’s “Best Customer Satisfaction” award

We are thrilled to announce that ProCori (Part of Devoteam)…

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Webinar on demand

GenAI in ServiceNow: 5 practical use cases

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May 14, 2024

Devoteam acquires ProCori, expanding ServiceNow expertise in the Nordics

Copenhagen, Denmark – 10th May 2024 – Devoteam, a leading…

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April 18, 2024

Harness the full value of your ServiceNow portal

The ultimate use case for a service portal is for…

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April 16, 2024

Devoteam’s ServiceNow EMEA Hackathon crowns brilliant AI-powered champions!

This past weekend, Devoteam’s ServiceNow EMEA region hosted its annual…

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April 11, 2024

The Power of ServiceNow’s Washington DC Field Service Management Marketplace

For those familiar with previous ServiceNow releases, Contractor Management is…

#FSM#ServiceNow#Washington DC release
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April 4, 2024

Enhanced visibility as the key focus of the ServiceNow Washington DC Release for CSM

The latest ServiceNow Washington DC release is here and it’s…

#CSM#ServiceNow#Washington DC release
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February 28, 2024

Devoteam wins multiple ServiceNow 2024 Partner Awards in EMEA

Paris, France, 27th of February – Devoteam N Platform, a…

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Webinar on demand

Workflow Predictions 2024

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January 12, 2024

5 Bold Forecasts for ServiceNow Workflows in 2024

Get ready for a wild ride into the future of…

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If you have a passion for improving customer experience through tech, and a drive to create better change with holistic solutions, get in touch.