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Benefit from our End-to-end approach powered by ServiceNow knowledge & expertise

As an Elite ServiceNow partner, our experts provide a value-driven set of services via assessment, best practices, leadership, support, and training to transform clients towards excellence.

ServiceNow Training program
ServiceNow Training program

Premium partnership. Your success powered by our expertise

We are a long-term Elite ServiceNow Partner and an Authorized Training Partner. Thanks to the impact we have made within the EMEA region, we have been recognised as a 2024 ServiceNow EMEA Elite Consulting and Implementation Partner of the Year, 2024EMEA Customer Workflow Partner of the Year, 2023 EMEA Elite Partner Award Winner, 2021 Global Partner of the Year Award Winner, 2021 EMEA Partner Award Winner, and a 2020 Regional Partner Award Winner.

Devoteam is a Global ServiceNow Partner Award Winner in 2021
ServiceNow 2023 EMEA Elite Partner of the Year badge Devoteam
Devoteam is a EMEA ServiceNow Partner Award Winner in 2021
Devoteam is a Regional ServiceNow Partner Award Winner in 2020

In a nutshell. Connecting ServiceNow excellence across Europe, Middle East & Africa

200+ Consultants
100% EMEA market coverage
300+ Certifications

Adopt the power of the ServiceNow platform: promptly & efficiently Harmonize all the enterprise workflows with our ServiceNow Centre of Excellence

Are you looking for the right partner to transform your over-customised ServiceNow or legacy solution?

We are fully equiped to guide you towards best practices and out-of-the-box features which speed up the workflows and bring better results for business and its people.

Is your objective to drive business value for more specialised ServiceNow areas such as Cybersecurity, Customer Service Management or HR?

We have niche expertise for all mentioned areas and more, combining business and technical knowledge.

Do you strive to have your solution up & running smoothly and efficiently after implementation?

Leave your worries with the experts at our 24/7 Managed Services center, which will ensure a trouble-free performance.

Conference: Workflow Now 2022
Our approach.


From initial platform health check through a swift implementation process to premium support services: our signature


  1. Value-driven business consulting: mapping your enterprise challenges, objectives, and quick wins
  2. Solution design: creating the roadmap and continuously tracking the steps to success
  3. Agile Implementation: turning on the engines of project delivery with a custom-tailored methodology
  4. Training & Coaching: building a solution-centered culture within your enterprise while ensuring end-user adoption
  5. 24×7 support and maintenance: removing the difficulties connected with IT operations
  6. Continuous service improvement: establishing a long-term relationship based on trust and reliability


Learn more about our Managed Shared Services

What we do. Excellence-driven Service Domains

We have a dedicated Service Domain for each area of the ServiceNow portfolio. They are led by our Business and Tech Leads who serve as the perfect guides for your transformation journey across a variety of verticals.

IT Service Management

Provision your IT to serve employees better with less effort: From assessing your current situation, guiding you through the digital transformation journey by implementing new tools with full support to boosting IT productivity, reducing costs, and improving end-user satisfaction.

Strategic Portfolio Management

Scale-up your management processes: Experience our custom-tailored approach powered by ServiceNow expertise and knowledge of the IT Finance, Project & Application Portfolio, Hardware & Software Asset Management with related processes & tools.

Customer Service Management

Digitize your customer-related workflows: Allow your business to distinguish itself on the market with top-notch, proactive Customer Service. The ServiceNow platform is the right solution for engaging with customers and synchronizing Field Service operations.


Tighten your enterprise’s digital safety: Stay on top on issues with our complex approach for Security, Risk, and Privacy, which includes Quick-start packages and optimized frameworks. Adopt the right processes, tools and IT platforms in the most efficient way possible.

Cloud & Operations Management

Gain visibility and better governance of your complex IT environment: Unlock the potential of automated solutions in IT Operations. Benefit from cloud-native solutions for infrastructure & application operations while enhancing your cloud strategy and improving service health.

HR Service Delivery

Create the perfect user experience for your employees: Let’s establish Shared Service centers, unify your selected HR services globally, and implement new tooling. Deliver a better and smoother experience for both employees and the HR division.

Learn more

Managed Services

Ease up the management & maintenance of your ServiceNow solution: Welcome to the world where obstacles are solvable in an efficient way thanks to a large integration of data within one platform. Your ServiceNow instance will run smoother than ever before with our 24/7 service support.

Learn more

Get in touch

Radek Bělina, Devoteam

Radek Bělina

Solution Director

Cyrile Cresson, Managed Services Lead (France) at Devoteam

Cyrile Cresson

Managed Services Lead (France)

Jiří Wotke, Devoteam

Jiří Wotke

Consulting Lead (Czech Republic)

Milan Juřík, Devoteam

Milan Juřík

Managed Services Lead (Czech Republic)

Talk to us. Are you ready to switch your ESM solution & mindset?
Let’s have a chat.