The latest ServiceNow “Xanadu” release brings a series of significant improvements to the SecOps module, enhancing the way security operations teams work. Let’s have a look at them in more detail.
Security Incident Response (SIR)
Enhanced visibility and control over security incident response
ServiceNow Xanadu release has brought a new Security Incident Response (SIR) Health dashboard. It provides better visibility into operational performance and customisations, enabling teams to quickly detect and resolve potential issues.
Bringing in the power of AI
As expected, ServiceNow is introducing more and more AI features with the Xanadu release. When it comes to incident management, Now Assist, powered by generative AI, is now able to provide contextual summaries, generate resolution notes, and facilitate access to relevant information, thereby improving overall productivity and reducing response time.
Moreover, the native sidebar chat feature streamlines communication within the Security Operations Center (SOC), promoting better coordination and a seamless information-sharing process during shift changes.
Proactive threat detection
Mitigation Control Detection allows for automatic identification of protected assets, strengthening security posture and optimising resource allocation.
Vulnerability Response (VR)
Let’s have a look at how the ServiceNow Xanadu release is going to improve your Vulnerability Response application:
- Enhanced flexibility and control: Precise reassessment of risks and remediation actions directly from the Vulnerability Manager Workspace.
- Increased visibility: Quick access to a comprehensive view of risk exposure for informed decision-making.
- Simplified integration: Easier import of vulnerability data from various sources thanks to increased flexibility with the Common Security Advisory Framework (CSAF) and support for multiple vendors.
- Performance and transparency: Accelerated data processing and a better understanding of risk score adjustments.
- Modularity and flexibility: Vulnerability Crisis Management becomes a separate subscription, offering more choices to organisations.
- Overall improvements: Migration to Flow Designer for greater flexibility, adjustment of administration privileges for better granularity.
Conclusion
The Xanadu release of ServiceNow SecOps marks a significant step in the evolution of security operations. With innovative features like Now Assist, native chat, and mitigation control detection, security teams now have powerful tools to work smarter, react faster, and more effectively protect their organisations against evolving threats. Additionally, the enhancements to Vulnerability Response strengthen teams’ ability to proactively manage and mitigate vulnerabilities, contributing to a more robust overall security posture.
