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Tue
17
Oct

October 17, 2023 - 11:00 am to 12:00 pm UTC+2

Elevating Customer Experiences: Amazon Connect meets ServiceNow in a Fireside Chat

AWS

Online event

Join our fireside chat to discover how Amazon Connect and ServiceNow can work together to streamline your customer service operations.

Many businesses have procured world-class software services to support their business in the CRM or ITSM space – however, integrating the likes of Salesforce and ServiceNow with Amazon Connect can open up a more powerful joined-up solution to delight your customers.

In this session, we will explore how Amazon Connect’s cloud-based contact centre solution can integrate with ServiceNow’s service management platform to improve your internal and external customer service experience.

Whether you are a small business or a large enterprise, this fireside chat is for you where you will hear about:

  • Multichannel capability
  • Automate the customer service process
  • Using knowledge articles
  • Reduce handling  times
  • Improving customer and employee satisfaction rates
  • Increasing productivity and efficiency

Don’t miss this opportunity to learn about the power of Amazon Connect and ServiceNow integration. Get the recording of the session below!

Speakers

Kevin Radman, Devoteam

Speaker 1

Kevin Radman

ServiceNow Pre-Sales Lead Consultant

Kevin specialises in customer and employee workflow transformation, with a ServiceNow career spanning pre-sales, delivery and strategic consultancy. Kevin helps organisations of all sizes to scope and plan ServiceNow projects that are realistic and achievable, aligned to desired business and strategic outcomes.

Mark Russell, Devoteam

Speaker 2

Mark Russell

Amazon Connect Practice Lead

A highly professional architect, 35+ years’ experience in complex IT service delivery and project leadership. With a proven track record in successfully delivering large, complex transformational programmes as well as smaller projects.

Speaker 3

Mark Ashton

Area Vice President, Solution Consulting, Customer Workflows at ServiceNow

Leading the Solution Consulting team at ServiceNow for Customer Workflow in EMEA. Digital transformation is making companies reinvent their identify and engagement with customers. With service management as core part of its foundation and an Enterprise cloud platform that is connected, proactive & workflow centric, we are ready to lead this transformation!

David Cousins, AWS

Speaker 4

David Cousins

Principal Sales Specialist - Amazon Connect

Working with organisations to deliver innovative and agile solutions for superior Customer Experience Management; AI, Automation, Contact Centre, Engagement Management, Workforce Optimisation and Analytics, coupled with practitioner consultancy. David helps organisations to find the balance within the cost vs service conundrum faced by all businesses today, both large and small. Subsequently helping organisations to be innovative, whilst getting the basics right too!

October 17, 2023 - 11:00 am to 12:00 pm UTC+2

Elevating Customer Experiences: Amazon Connect meets ServiceNow in a Fireside Chat