There are many challenges within customer service you might recognise yourself in – rapid growth, complex products and services or pressure to increase productivity. Most of the time, they are closely related and co-occur.
Devoteam CSM Expert Lead Petr Smejkal invites you to join our webinar on-demand to discover the ServiceNow Playbooks – a unique process automation approach with step-by-step guidance that allows your teams to resolve customer issues with confidence.
CSM Centre of Excellence Tech Lead, Devoteam ALPS & ICE
Petr is an EMEA expert lead for Customer Workflows at Devoteam. He has a wide experience with different ServiceNow products, but Customer Service Management is his specialty. Petr led small, medium and huge implementations as an architect and he always tries to find the most effective, yet simple solution, specifically designed to the client's needs.