Your service desk’s AI future: Lessons from the front lines

Are you ready to transform your service desk from a cost centre to a value driver?

Join us for an exclusive webinar where we delve into the real-world success story of a leading European ferry operator and their implementation of Now Assist within ServiceNow. Discover how AI can revolutionise your service operations, enhance customer experiences, and drive significant cost savings.

Agenda

Introduction:

• Brief overview of the current challenges faced by service desks
• Introduction to a leading European ferry operator’s journey with Now Assist

Challenges faced:

• Service Desk overwhelmed with time-consuming tickets
• Inefficient hand-offs between departments impacting customer satisfaction
• Lack of knowledge creation and sharing within the organisation
• Difficulty transitioning end-users to self-service solutions

The drivers for NowAssist implementation:

• CIO’s vision for an AI-first organisation
• Driving automation and efficiency across departments
• Involving customers in the AI journey to create value
• Elevating ServiceNow from a ticketing platform to a strategic enterprise solution

The benefits realised:

• Overwhelming interest from internal departments in AI solutions
• Empowering customers with a virtual agent for instant answers
• Alignment with the CIO’s strategic vision
• Standardised and accelerated knowledge article creation

Q&A session

Key takeaways:

• Learn how AI can help your service desk overcome common challenges
• Gain insights into a real-world successful Now Assist implementation within the transportation industry
• Understand the key drivers and benefits of adopting AI in your service operations
• Discover how to empower your customers with self-service solutions
• Align your service desk with your organisation’s strategic goals

Who should attend:

• CIOs and IT leaders
• Service desk managers and agents
• Customer experience professionals
• Anyone interested in leveraging AI to improve service operations

Don’t miss this opportunity to learn from a leading European ferry operator’s success and transform your service desk with AI.

Register now and secure your spot!

Speakers

Kim Rasmussen

Senior Advisory Solution Consultant

ServiceNow

Ishan Parikh

Head of Delivery

ProCori - part of Devoteam