Your service desk's AI future: Lessons from the front lines

Are you ready to transform your service desk from a cost centre to a value driver?

Join us for an exclusive webinar where we delve into the real-world success story of a leading European ferry operator and their implementation of Now Assist within ServiceNow. Discover how AI can revolutionise your service operations, enhance customer experiences, and drive significant cost savings.

Agenda

Introduction:

Brief overview of the current challenges faced by service desks
Introduction to a leading European ferry operator’s journey with Now Assist

Challenges faced:

Service Desk overwhelmed with time-consuming tickets
Inefficient hand-offs between departments impacting customer satisfaction
Lack of knowledge creation and sharing within the organisation
Difficulty transitioning end-users to self-service solutions

The drivers for NowAssist implementation:

CIO’s vision for an AI-first organisation
Driving automation and efficiency across departments
Involving customers in the AI journey to create value
Elevating ServiceNow from a ticketing platform to a strategic enterprise solution

The benefits realised:

Overwhelming interest from internal departments in AI solutions
Empowering customers with a virtual agent for instant answers
Alignment with the CIO’s strategic vision
Standardised and accelerated knowledge article creation

Q&A session

Key takeaways:

Learn how AI can help your service desk overcome common challenges
Gain insights into a real-world successful Now Assist implementation within the transportation industry
Understand the key drivers and benefits of adopting AI in your service operations
Discover how to empower your customers with self-service solutions
Align your service desk with your organisation’s strategic goals

Who should attend: