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Devoteam N Platform activates the day at SNUG CDMX edition

February 23, Hilton Reforma Hotel Mexico City – Devoteam N Platform sponsors the first ServiceNow User Group of the year with more than 300 site visits and 1 success story.


ServiceNow User Group (SNUG) is an interactive conference that seeks to share best practices, collaborate with customers, users, ServiceNow enthusiasts, and hear about the latest products and solutions available. 

Devoteam N Platform actively participates in Mexico’s SNUG to support its customers and prospects in their success with ServiceNow through ongoing engagement, education, and experience sharing.

In the first edition of 2023 held at the Hilton Reforma Hotel in Mexico City, more than 300 attendees have joined on site, 268 in virtual mode and 4 speakers who have shared their success stories with the platform of platforms.

Grupo de personas visitando el stand Devoteam
Devoteam N Platform at the first SNUG of 2023


Finally, one of the most anticipated presentations of the morning has undoubtedly been that of Saúl Zermeño , Director of experiences and services at Tecnológico de Monterrey who has told about the project to transform digital services and the experience of his community with the implementation of Customer ServiceNow Service Management (CSM) and Devoteam N Platform support.

Persona realizando su ponencia en SNUG 2023
Saúl Zermeño, Director of experiences and services at Tecnológico de Monterrey

On February 15, the objectives of this project were made public and in the 2023 edition of SNUG No.1 we have heard it out loud:

The implementation of CSM will function as one of the most important technological catalysts for the institution, since it will contribute to the achievement of immediate and long-term goals in the field of attention and experience of users, through an increase of 10% in the levels of satisfaction of the community and a 30% reduction in service time. EL UNIVERSAL


Each SNUG is unique to Devoteam and this time was no exception. The public has spent a morning full of insights & networking, but above all they have experienced the possibilities offered by the platform through a memory game developed by Devoteam Technical Leaders at ServiceNow.

Personas jugando con ServiceNow
All attendees had a great time solving our Devomemorama

We are very enthusiastic about the idea of ​​recovering that approach with the SNUG attendees. The next edition will definitely bring more energy. Can you imagine?

Equipo Devoteam para ServiceNow en el evento SNUG 2023
Devoteam N Platform Team

Explore the true potential of change with Devoteam. Elite Partner with +1000 customers in 18 countries and +1070 certified technical experts. Learn More.


ServiceNow ITSM – Predictive Intelligence.

It’s about time you fuel your workflows with Machine Learning! 

March 23 – 11:00 AM