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The University of CMDB

Configuration Management Database or the CMDB is essential to the day to day operational management of all large organisations and keeping a healthy CMDB, that is always up to date, is a challenge. For some business it seems impossible and is a business issue that needs to be addressed.

Are you struggling with the same thing? Then you’ve arrived at the right place. Welcome to the University of CMDB – a tailor-made interactive workshop for all IT professionals who seek to take their organization’s configuration management game to the next level.

In just 3 hours of time, you’re not only going to learn how to overcome the most frequent challenges in an efficient way, but we will also show you the potential which is unlocked by automating your CMDB with ServiceNow ITOM. You will have an exclusive opportunity to engage with our subject matter experts directly via breakout rooms, polls, and Q&A sessions.

And what kind of university would it be without obtaining a diploma? At the end of the day, each participant will receive a special certificate of attendance with a credit to attend a more personal session!

There are no more sessions planned in 2022.

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Workshop agenda What is the curriculum of our CMDB University?

  • CMDB Strategy and Governance
  • CMDB Overview
  • CMDB Architecture
  • Configuration Management Process Overview
  • Configuration Management Roles and Access
  • CMDB Deep Dive
  • Intro to CSDM
  • Automating CMDB with ITOM

Meet our speakers

Ondrej Erneyi, Devoteam

Ondřej Ernyei

ITOM Expert Lead, Devoteam

“A unique chance to dive deep into the world of CMDB, with experts to guide you along the journey and answer all of your questions – that’s what our workshop is all about!”

Jakub Hýl, Devoteam

Jakub Hýl

ITOM Business Lead, Devoteam

“This is the first workshop of its kind: a complex look at configuration management as a whole. A definite can’t-miss for anyone interested in the field.”

Frequently Asked Questions

Is there something we could clear up for you? See the most common questions and answers below.

The workshop is aimed at all of those interested in diving into the field of CMDB. Whether you’re a university student, an IT professional or just a technology enthusiast, you are more than welcome to take part!

Unfortunately, it does not. The certificate serves purely as a proof of attendance.

The workshop will be held on 6 October 2022 from 10:00 AM to 2:00 PM BST and will be entirely online.

If you wish to be informed about our next planned session, please register your name.


There are no more sessions planned in 2022.

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