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Chapter 2

Smart Automation in Change Management with GenAI

Change is the lifeblood of any organisation, but managing it effectively is crucial for maintaining stability and minimising risks.  The Washington DC release of ServiceNow leads the way into a new era of intelligent automation, with GenAI taking centre stage in revolutionising change management.

Challenges in traditional change management

Building the foundation – GenAI-driven automation framework

GenAI offers a revolutionary framework for change management automation. This framework seamlessly integrates AI into your existing processes, empowering organisations to embrace change with confidence. By leveraging historical data, machine learning algorithms, and real-time analysis, GenAI creates a robust foundation for smart automation.

Freeing up resources for what matters

Change management often involves a significant amount of routine, low-risk tasks. GenAI steps in to automate these tasks, freeing up valuable human resources to focus on more complex or strategic initiatives. Imagine automated configuration changes, service restarts, and other low-risk actions handled seamlessly by GenAI. This not only saves time and resources but also increases the scalability and reliability of the change process.