Major Case Management: the key to proactive customer service

What if we told you that you could detect issues before your customers do, and notify them in advance? That you could save a lot of time and energy, while at the same time giving your customers an overall better experience with your products?

If this is something you only dreamed of, you could easily achieve this with the ServiceNow Customer Service Management solution. This application does wonders for external communication – it allows you to open up to your clients and be proactive, with the Major Case Management plugin giving you the decisive edge.

In our webinar, we will not just tell you why it’s key for you to use ServiceNow CSM with the Major Case Management plugin – we will show you. 

Major Case Management webinar details:

Date: 16 November 2021
Time: 12:30 PM CET
Duration: 45 mins

During this webinar, you will:

• See why ServiceNow CSM is the right choice for you
• Discover how the Major Case Management plugin will help you
• Find new ways of giving your customers a better experience

Speakers

Petr Smejkal

CSM Centre of Excellence Tech Lead, Devoteam ALPS & ICE

Petr is an EMEA expert lead for Customer Workflows at Devoteam. He has a wide experience with different ServiceNow products, but Customer Service Management is his specialty. Petr led small, medium and huge implementations as an architect and he always tries to find the most effective, yet simple solution, specifically designed to the client's needs.

Peter Nielsen

Senior Solution Consultant, Customer Workflows

ServiceNow