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Thu
7
Mar

March 7, 2024 - 2:00 pm to 3:00 pm UTC+1

Success Stories: Copenhagen Airport’s journey in building Service Operations

Online event

Uncover real-world success with an exclusive look into Copenhagen Airport’s remarkable journey of implementing Service Operations.

Gain first-hand insights from industry leader, Christian Hjortkær as he shares their experiences, challenges, and triumphs in establishing an efficient and effective Service Operations structure. Learn from their strategies, best practices, and the impact it has made on their organisation’s service management.

This webinar offers a unique opportunity to witness a case study that illustrates how Service Operations can revolutionise your business practices.

Agenda

2:00 PM
Introduction and overview

Introduction to Copenhagen Airport and their ServiceNow implementation journey

2:05 PM
Copenhagen Airport case study

Overview of Copenhagen Airport’s challenges before implementing Service Operations; strategies and processes implemented during the Service Operations integration; results, successes, and the impact on the airport’s service management.

2:30 PM
Lessons learned & best practices

Key takeaways from Copenhagen Airport’s experience, best practices that can be applied to other organisations and recommendations for successful Service Operations implementation.

2:50 PM
Q&A session

Don’t miss other webinars on Service Operations:

The essentials of Service Operations: How and why you should build one (February 1st)

The business case for Service Operations: Maximising efficiency and ROI (April 11th)

Speakers

Christian Hjortkjær, Copenhagen Airports

Speaker 1

Christian Hjortkjær

Director, Head of IT Service Management

Copenhagen Airport

Casper Grewal, Devoteam Denmark

Speaker 2

Casper Grewal

Deputy CEO

Devoteam Denmark

March 7, 2024 - 2:00 pm to 3:00 pm UTC+1

Success Stories: Copenhagen Airport’s journey in building Service Operations