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April 11, 2024 - 2:00 pm to 3:00 pm UTC+1

The business case for Service Operations: Maximising efficiency and ROI

Online event

Explore the compelling business case behind the implementation of Service Operations in this engaging webinar.

Discover how adopting a Service Operations framework can drive operational efficiency, streamline processes, and ultimately contribute to a significant return on investment (ROI). Learn from industry experts as they outline the financial benefits, enhanced service delivery, and overall business value that Service Operations can bring to your organisation.

What can you expect:

  • The business case for Service Operations
  • Financial advantages and ROI impact of implementing Service Operations
  • Business value
  • Strategies for presenting a business case to stakeholders

If you want to build a persuasive case for integrating ServiceNow into your business strategy, this session is tailored for you.


2:00 PM
Introduction and Business case overview

Introduction to the importance of a business case for Service Operations.

2:05 PM
Financial benefits of Service Operations

Exploring the financial advantages and ROI of implementing Service Operations and presenting case studies highlighting the financial impact on organisations.

2:25 PM
Enhanced Service Delivery and business value

Discussing how Service Operations enhances service delivery and overall business value while giving examples of improved processes and customer satisfaction.

2:45 PM
Building a persuasive business case

Key elements to include in a business case for Service Operations and strategies for presenting the case to stakeholders.

2:55 PM
Q&A session

Don’t miss other webinars on Service Operations:

The essentials of Service Operations: How and why you should build one (February 1st)

Success Stories: Our customer’s journey in building Service Operations (March 7th)


Jayd McFerson, ServiceNow

Speaker 1

Jayd McFerson

Director, Value Excellence - Enablement


Casper Grewal, Devoteam Denmark

Speaker 2

Casper Grewal

Deputy CEO

Devoteam Denmark

April 11, 2024 - 2:00 pm to 3:00 pm UTC+1

The business case for Service Operations: Maximising efficiency and ROI