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Tue
26
Sep

September 26, 2023 - 10:30 am to 1:30 pm UTC+2

The University of Customer Service Management (CSM)

Online event

Join us to hear how ServiceNow’s CSM solution, with customer experience at the forefront, can help your organisation to transform and optimise your customer service offerings, delighting customers and service agents alike. Hear from ServiceNow about the latest trends in the marketplace, along with practical real-world advice from Devoteam about implementation approaches and best practices. You will have an opportunity to engage with our subject matter experts via breakout rooms, polls, and Q&A.

This workshop is suited to organisations at all stages of their CSM journey – whether completely new to ServiceNow, using ServiceNow elsewhere in the organisation, or an existing CSM user looking for some help.

Speakers

Petr Smejkal, Devoteam

Speaker 1

Petr Smejkal

CSM Centre of Excellence Tech Lead, Devoteam ALPS & ICE

Petr is an EMEA expert lead for Customer Workflows at Devoteam. He has a wide experience with different ServiceNow products, but Customer Service Management is his specialty. Petr led small, medium and huge implementations as an architect and he always tries to find the most effective, yet simple solution, specifically designed to the client's needs.

KK Sharma, ServiceNow

Speaker 2

KK Sharma

Director, Solution Consulting, Customer Workflow

ServiceNow

Khadija Machhoud, Devoteam Luxembourg

Speaker 3

Khadija Machhoud

ServiceNow Solution Leader

Devoteam Luxembourg

Kevin Radman, Devoteam

Speaker 4

Kevin Radman

ServiceNow Pre-Sales Lead Consultant

Devoteam UK

Layla Ait Laaraj, Devoteam Luxembourg

Speaker 5

Layla Ait Laaraj

Solution Engineer - Lead Consultant

Devoteam Luxembourg

David Irvine, ServiceNow

Speaker 6

David Irvine

Senior Sales Director

ServiceNow

Christy Hrušková, Devoteam

Speaker 7

Christy Hrušková

ServiceNow Consultant

Devoteam ALPS & ICE

September 26, 2023 - 10:30 am to 1:30 pm UTC+2

The University of Customer Service Management (CSM)