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Let the ServiceNow GenAI steer your wheel!

Make your ServiceNow platform work for you! With GenAI in the driver’s seat, you can enjoy the perks of accelerated incident resolution, automated change management, personalised user experiences, proactive problem management and much more.

Prepare for An ocean of GenAI-powered possibilities

Knowledge on-demand

The right information at the right time – that’s the magic of contextual knowledge sharing. GenAI personalises the knowledge experience, tailoring information to the specific needs of each user. Imagine self-service portals that intelligently suggest relevant articles based on a user’s search query or past interactions.

Early detection and prevention

GenAI automates the identification of potential issues by continuously monitoring system performance, user activity, and other key metrics. Imagine automated scripts scanning for anomalies or error messages, allowing you to address potential issues before they escalate into major problems

Tailoring the service experience

GenAI allows you to personalise user experiences by leveraging its intelligent capabilities, such as unveiling user preferences, predictive insights & adaptive communication.

AI-powered incident identification

GenAI leverages AI to swiftly identify and categorise incidents based on historical data and real-time analysis. ServiceNow Issue Auto Resolution identifies and categorises incidents using Machine Learning and AI, suggesting solutions or taking actions (e.g. restarting a service).
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Make your life easier with ServiceNow’s GenAI

You might be thinking, “Great, another empty talk about GenAI… Can someone finally show some actual examples?” Well, that’s exactly what we tried to do in our latest eBook.

We’ve taken a moment to showcase how GenAI can accelerate incident resolution, automate change management, personalise user experiences, and even implement proactive problem management, all within your ServiceNow instance. And these are just a few of its capabilities! You’ll also see how it revolutionises knowledge management, making information readily available to everyone.

Maybe they’re just examples, but together we can turn them into reality. Together, we can boost your IT operations and achieve better results with less effort.

So, are you ready to be amazed?

Download free eBook →

GenAI in ServiceNow - 5 practical use cases

Discover our top 5 ways to leverage GenAI within your ServiceNow instance!

Stay on top of the changes Jump into an overview of the last ServiceNow Washington DC release, powered with GenAI

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Why choose us. Discover the power of a platform.

Workflow automation accelerates business efficiency and innovation. The expertise of a ServiceNow Elite Partner helps you scale your enterprise swiftly and sustainably. ServiceNow is a leading-edge platform provider that automates enterprise operations. With a suite of user-friendly applications built on the Now platform, you’ll achieve new levels of workflow automation and business process integration.

15 countries served
1000+ customers
800+ tech experts
240+ advisory consultants

Your award-winning partner

With more than 25 years of service management expertise, we’ll streamline your strategic evolution in innovative and exciting ways.

And you’ll always receive the best bespoke solutions from our team of hundreds of experts across 15 countries – we’ve supported thousands of clients across EMEA and beyond.

With a firm focus on customer-centric design, our management consultants always work in synergy with our delivery experts to drive holistic transformation – so every element of your enterprise is aimed towards excellence.

Your full ServiceNow platform coverage and expertise is backed by the collective brainpower of our International Centres of Excellence (ICE) in Toulouse and Prague – as well as our status as ServiceNow EMEA Elite Partner of the Year 2023 & 2024 and Global IT Workflow Partner of the Year 2021.

With an award-winning partner by your side, there’s no limit to what you can achieve.

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Would you like to know more about the ServiceNow GenAI capabilities?

Get in touch