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Chapter 8

Career Pathing and Progression

A well-defined career path empowers employees to set ambitious goals and work towards achieving them. Career pathing not only enhances employee engagement and satisfaction but also contributes to the organisation’s long-term success by aligning individual aspirations with business objectives. In this section, we’ll explore the importance of career pathing, strategies for mapping career trajectories, and how ServiceNow facilitates this vital aspect of employee growth.

Mapping career paths

A clear career path provides employees with a roadmap for growth within the organisation:

  • Transparency: Communicate the various roles and advancement opportunities available within the organisation.
  • Skill and competency alignment: Align the required skills, knowledge, and competencies for each role.
  • Milestones: Define key milestones that employees can work towards as they progress in their careers.

Enabling career growth through ServiceNow

ServiceNow’s AI-driven platform offers tools to support employees on their career journey:

  • Skills assessment: Evaluate employees’ current skills against the skills required for their desired career paths.
  • Learning recommendations: Suggest training and development opportunities to bridge skill gaps.
  • Progress tracking: Monitor an employee’s progress towards achieving career milestones.

Supporting professional development

Effective career pathing goes beyond titles; it encompasses holistic professional development:

  • Customised plans: Tailor development plans to help employees acquire the skills and experiences needed for their desired roles.
  • Performance appraisals: Regular performance reviews provide opportunities to discuss progress towards career goals.
  • Flexibility: Allow employees to adjust their career paths based on evolving aspirations and organisational needs.

Empowering employees with clear career paths and opportunities for growth not only enhances their commitment and engagement but also helps organisations retain top talent and build a resilient workforce. Through ServiceNow’s advanced capabilities, organisations can facilitate personalised career development, ensuring that employees are equipped with the skills and experiences needed to thrive in their chosen paths.

In the next section, we’ll focus on the transformative power of mentoring and coaching in driving employee growth and development, and how ServiceNow supports these crucial relationships.