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Chapter 6

Skill Enhancement and Training

The dynamic nature of today’s business landscape requires employees to constantly update and upgrade their skills. Skill enhancement and training are essential components of employee growth, ensuring that individuals are equipped with the competencies necessary to excel in their roles and contribute to the organisation’s success. This section delves into strategies for identifying skill gaps and fostering skill enhancement, with a focus on how ServiceNow facilitates these efforts.

Identifying skill gaps

Before embarking on any skill enhancement journey, it’s crucial to identify the existing skill gaps:

  • Skills assessment: Evaluate employees’ current skill sets against the skills required for their roles.
  • Performance data: Analyse performance data to identify areas where additional skills are needed.
  • Future-proofing: Anticipate future skill needs to ensure employees remain relevant in evolving industries.

Utilising ServiceNow for training and skill development

ServiceNow’s AI-driven capabilities provide a powerful arsenal for skill enhancement and training:

  • Personalised learning paths: Create tailored learning paths to address specific skill gaps.
  • Content recommendations: AI recommends courses, modules, and resources aligned with skill development goals.
  • Progress tracking: Monitor employee progress and completion of training programs.

Promoting continuous learning

Skill enhancement is an ongoing process that requires a commitment to continuous learning:

  • Microlearning: Offer short, focused training modules that can be easily integrated into busy schedules.
  • Just-in-time learning: Provide resources that employees can access whenever a skill-related challenge arises.
  • Encourage self-directed learning: Empower employees to take ownership of their learning journey.

Skill enhancement not only empowers employees to perform their current roles effectively but also positions them for future growth opportunities. By leveraging ServiceNow’s advanced tools, organisations can ensure that skill development is personalised, impactful, and seamlessly integrated into employees’ professional journeys.

In the next section, we’ll explore the critical aspect of leadership development and how ServiceNow supports the nurturing of future leaders.