Your challenge. Maximise your customer lifetime value.
Loyal customers are your business lifeblood. For fast and fluid customer interactions, you need a single self-service portal and streamlined workflows and processes. You’ll deliver delightful customer experiences with efficiently managed location-based work and speeded-up manual customer processes.
How we do it
Empower customers with a self-service portal
Reduce friction and enhance customer experiences with self-service and predictive intelligence. Build trust with transparency and automated resolutions to common requests.
Connect with your customers consistently
Be present when your customers need you. Create seamless customer experiences with consistent interactions across all channels and devices.
Speed up customer support efficiency
Foster loyalty by resolving complex customer issues quickly and amicably. Use structured workflows to help your teams to work better together.
Resolve potential problems proactively
Discover and fix issues before they affect customers, with proactive IoT and smart ops.
Manage your field services more efficiently
Increase customer satisfaction and boost productivity by optimising field services infrastructure, installation and repairs.
Learn more about main capabilities of ServiceNow Customer workflows and how it can help you overcome challenges in the new era of Customer Service Management.
DiscoverTalk to our expert
Petr Smejkal
Customer Workflows Lead
Devoteam N Platform ALPS
Customer stories Join a growing list of happy companies.
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Insights & Events. The digital world is moving fast. Keep up to date with the latest news and insights.
September 27, 2024
Empowering Field Agents for Success with ServiceNow Xanadu Release
ServiceNow Xanadu release brings a number of new features for…
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September 23, 2024
Bridging the Gap in Global Customer Service with ServiceNow Xanadu release
When looking at the recent ServiceNow Xanadu release, it’s clear…
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August 21, 2024
Unlocking business value with GenAI: How ServiceNow and Devoteam can supercharge your operations
The digital landscape is evolving at an unprecedented pace. Businesses…
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August 19, 2024
How GenAI can boost your ServiceNow CSM & FSM for customer success
Customer expectations are at an all-time high. They demand immediate,…
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